An artificial intelligence (AI) Home Energy Reports solution? has helped Rocky Mountain Power customers generate 41GWhs of energy savings. Less than one year after its introduction, by modernizing and personalizing customer engagement, the AI reporting solution has enabled Rocky Mountain Power to save such a large amount of energy.
Bidgely’s non-smart meter disaggregation technology, which leverages machine learning from more than 50 billion smart meter data points to disaggregate the consumption from monthly meter reads, delivered these savings at an average of approximately 4 cents per kilowatt hour – an approximately 25% cost reduction compared to conventional Home Energy Reports.
In 2018, Bidgely replaced Rocky Mountain Power’s existing Home Energy Reports program with its AI-powered reports named iHERs. Approximately 330,000 customers across Utah, Idaho and Wyoming for the first time received itemized energy reports, over 50% of whom were moved to digital reports with the help of Bidgely’s iHER solution. In addition, all of Rocky Mountain Power’s 1 million residential customers were provided access to a web dashboard. This helped the utility reduce program costs by nearly 25% and drive digital engagement where customers experience a more robust, personalized offering to help them save energy. The program has resulted in 41 gigawatt-hours savings from 330,000 digital and paper customers.
