ENTOUCH

Executive Overview

ENTOUCH is the leader in energy management and smart building technology, specializing in transforming multisite facilities into intelligent, energy-efficient spaces. With a focus on sustainability and operational excellence, ENTOUCH offers turnkey solutions that integrate advanced AI, machine learning, and real-time analytics to optimize HVAC, lighting, refrigeration, and other critical systems.

Our award-winning initiative leverages bi-directional CMMS integrations and AI and machine learning, including our ENTelligent Insights suite to exemplify digital transformation in energy management.

By combining cutting-edge technology with a customer-first approach, we drive digital transformation in energy management, setting new industry standards.

Awards Insider Feature

Challenge

ENTOUCH faced several challenges that drove its digital transformation, including scalability pains, straining resources like our Customer Success and Customer Support teams, extreme weather events, and expectations of energy savings coupled with comfort.

With a rapidly growing portfolio of customers, minimizing manual tasks for our teams became essential to maintain high service standards and operational efficiency. This is particularly strenuous on our teams during extreme weather events where support calls triple and frantic customers expect real-time HVAC adjustments to maintain seamless facility operations.

ENTOUCH’s continued dedication to creating sustainable solutions that reduce energy needs are coupled with the challenge of producing results while maintaining comfort in facilities and protecting assets, like HVAC systems, from unnecessary wear and tear.

These challenges underscored the need for innovative, AI-driven solutions and bi-directional CMMS integrations to streamline processes, optimize energy use, and enhance customer satisfaction, ultimately shaping ENTOUCH’s commitment to digital transformation.

Innovation

ENTOUCH’s digital transformation consisted of our introduction of our AI/ML suite of features, ENTelligent Insights, the integration of AI and ML into our team’s manual tasks, and a bi-directional CMMS integration, all of which have streamlined workflows, improved efficiency, and fostered innovation for both customers and internal teams.

ENTelligent Insights uses individual HVAC unit history to create proactive customer support by predicting and addressing potential issues before they escalate, reducing reactive problem-solving, especially during weather-related events. Automated alerts and bi-directional CMMS tools minimize manual intervention, providing deeper insights into customer facilities and enhancing problem-solving capabilities. By automating repetitive tasks and optimizing processes, ENTOUCH’s teams have gained bandwidth to focus on strategic initiatives and develop new features, driving continuous improvement and delivering greater value to customers.

Impact

ENTOUCH’s digital transformation has delivered measurable operational and sustainability impacts for both customers and internal teams. The addition of ENTelligent Insights features has saved customers 20% runtime on their HVAC units, which reduces their overall energy consumption and spend. Additionally, customers have saved over $3M in energy costs and reduced more than 42 million pounds of carbon emissions in 2025 alone. Automated alerts and bi-directional CMMS integrations have further reduced maintenance costs, including expensive truck rolls, saving on average, 2.5 truck rolls per site per year.

Internally, these technologies have enhanced efficiency, enabling the support team to manage over 35,000 customer contacts with impressive internal standards for answering support calls and emails. ENTelligent Insights has also freed the Customer Success team to focus on strategic initiatives, driving greater value for customers. These outcomes highlight the transformative power of ENTOUCH’s digital tools in optimizing operations and advancing sustainability goals.