Product Announcement: Direct Energy Customers Can Now Turn to Amazon’s Alexa for Assistance

by | May 22, 2018


Direct Energy, a North American energy and energy-related services providers, recently launched a new Direct Energy skill forAlexa that will help customers manage their electricity account and take advantage of the tens of thousands of other skills available on Alexa-enabled devices.

This launch comes just a week after Direct Energy announced a program to offer customers in Texas the ability to sign up for new fixed-price electricity plans that includes an Amazon Echo Dot. The energy company’s “Power on Command” plan and the “Weekends on Command” plan are now available to most customers in the state.

To get started managing their Direct Energy account on an Alexa-enabled device, customers just need to enable the skill through the Alexa app or Alexa Skill Store via and say, “Alexa, open Direct Energy.” Direct Energy customers will be able to then initially link their accounts through the Alexa app.

Once enabled and the accounts are linked, customers can use the new Direct Energy skill for a variety of scenarios. For example, customers can say, “Alexa, ask Direct Energy…”

  • “…for my bill due date.”
  • “…for my account balance.”
  • “…to make a payment.”
  • “…how much was my last bill.”
  • “…for information about the company.”
  • “…what is my ‘Refer A Friend’ code.”
  • “…which of my appliances is using the most energy.”
  • “…which of my appliances used the most energy in [date].”
  • “…what is my [weekly, monthly, or yearly] usage?”

“The Amazon Echo Dot program enables Direct Energy customers to manage their energy through Alexa, further enriching their smart home experience with new voice capabilities,” said Manu Asthana, president, Direct Energy, North America Home. “Today’s customers are demanding more from their energy providers through smarter devices and personalized energy recommendations.”

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