Smart Utility Systems’ Next-Gen Platforms Drive Efficiency, Customer Satisfaction


by | Feb 12, 2016

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SMWSmart Utility Systems, which provides cloud-based software-as-a-service platforms to the energy and utility sector, has launched new platforms that the company says improve efficiency, thus saving time and money for utilities and their customers.

The new products include:

Smart Customer Mobile: The customer engagement mobile and portal platform is accessible 24/7 through tablets, smart phones and desktop computers. SCM offers real-time, two-way communication for consumers while giving electric, gas and water utilities the opportunity to dive deep into their analytics and improve customer satisfaction. To build on the Smart HI capabilities, including voice recognition and activation, new SCM 6.1 functionality adds customer relationship management features for advanced customer segmentation, program tracking and measurement, as well as launching targeted marketing campaigns to help utilities reach audiences more efficiently. Additional functionalities include home energy reports and audits with other self-service capabilities, requiring no login.

Smart Mobile Workforce (pictured): The mobile workforce management platform is a single integrated mobile platform designed for the utility workforce including, but not limited to, maintenance workers, superintendents, managers and directors to increase efficiency, productivity, compliance and safety. SMW provides end-to-end workforce management for public works, electric, water and gas utility departments. The company says it improves field operations by leveraging current technology investments with mobility and quick implementation.

Smart Water iQ: The business intelligence and analytics platform helps water utilities monitor and manage water use, notify customers about leaks, impose restrictions on outdoor irrigation, and comply with state reporting requirements. All analytics are automated. The company says implementation is fast and reports are dynamic and compressive.

Smart Demand Response Management System: The predictive data analytics business intelligence provides real-time demand response event monitoring, driving more value for smart grid investments. SDRMS enables utilities to efficiently segment audiences for more relevant real-time load reduction forecasting, enabling utilities to gain control and insight, while remaining proactive to protect assets and helping them make better business decisions.


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